💼 General Questions

1. What is an Online Business Manager (OBM)?
An OBM (Online Business Manager) is your behind-the-scenes right-hand. Someone who supports your systems, strategy, operations and team so your business runs smoothly. Think of it as your business bestie who thrives on structure, organisation and growth.

2. How can you help my business?
Whether you're feeling overwhelmed, stuck in admin chaos, or simply want to scale with confidence, I help you regain clarity and control. I take care of the digital details, like websites, systems, marketing, events and organisation, so you can focus on your big-picture vision.

3. Why should I hire an OBM?
If you’re doing everything alone (and burning out), hiring an OBM means less stress, better systems and more time to focus on what you love. I help you move from reactive to proactive, turning chaos into calm, with clarity, support and a bit of strategic magic ✨

📋 Services

1. What services do you offer?

I offer structured support in:

• Admin, Systems & Tools
• Digital Marketing & Graphics
• E-commerce Support
• Event Support
• Website Creation & Management
• Special requests & extras (like Romanian-English support or personal admin)

👉 You can view all service categories in detail on the Services page

🤝 Hiring & Working with Me

1. How do I hire you as my OBM?
Start with a free 30-minute discovery call. We’ll chat about your goals, your current setup and how I can support you. If it feels like a good fit, we’ll decide together which package or service suits you best, whether it’s hourly support, a bundle, or something more ongoing. Book your discovery call via the scheduler

2. How do I communicate with you?
You can reach me via email, phone, or video call, whatever works best for you. I adapt to your preferences and make sure you’re always in the loop, with clear updates and reliable communication.
📩 Email: admin@sunfloweroffice.com
📞 Phone/WhatsApp: (+44) 7568 501 512
🌐 Or use this contact form

3. What are your working hours?
I’m available Monday to Friday, with flexible hours to support clients across different time zones and schedules. While I occasionally work on weekends, I stay connected and check in regularly, so even outside working hours, you’ll never be left in the dark.

4. Do you travel to your clients?
I mostly work remotely, but I’m available to travel within Northamptonshire for special projects. Travel is charged at £0.50/mile (round trip) plus any parking fees. For event support, I can also travel across the UK, or even abroad. Just ask!

📄 Documents & Insurance

1. Do we need to sign a contract or documents?

For ongoing support or larger projects, I provide a service agreement that outlines the scope of work, timelines, rates and expectations. It's designed to keep things clear and professional.

For smaller tasks or one-off bookings (like a few hours of support), there's no need for a full contract. You'll receive a confirmation via email summarising what we agreed to, so everything is transparent and documented without the admin overload.

2. Do you have insurance?
Yes, Sunflower Office is fully insured by Hiscox (via PolicyBee). This includes Professional Indemnity, Cyber & Data Liability and Public & Products Liability insurance for complete peace of mind.

3. Are you registered for data protection?
Yes, Sunflower Office is fully registered with the ICO (Information Commissioner’s Office) under reference ZB951928. You can find my listing on the ICO public register. I take data protection seriously and follow UK GDPR regulations to keep your information safe and secure.

💳 Payment & Pricing

1. How much do your services cost?
I offer flexible pricing depending on your needs:

• Hourly support at £22/hour
• Pre-paid bundles from £210 to £900 (10h to 60h)
• One-Off Support 100h at £1500
• Monthly subscription at £1500/month

👉 Check the Services page for the full breakdown and booking options.

2. What payment methods do you accept?
I accept all major cards: Apple Pay, Google Pay, Mastercard, Maestro, Visa, Shop Pay, American Express, Discover, Diners Club and UnionPay. Also, you can pay in instalments through Klarna.

3. Are there any long-term contracts required?
Nope! I offer flexible support with no lock-in. You can book hourly, buy bundles, or subscribe monthly and cancel anytime.

✅ Quality & Security

1. How do you ensure the quality of work?
I provide clear deliverables, regular updates and timesheet-style reports (a breakdown of what was done, when and how long it took). I also regularly check in for feedback to make sure everything meets your expectations.

2. Is my business information safe with you?
As I mentioned above, I’m registered with the ICO, which means I’m legally required to follow UK GDPR rules on how I collect, store and use your information. That means I handle your data confidentially, use secure and encrypted tools and never share it without your permission.

🛍️ Products

1. What products do you sell?
At the moment, I offer digital business services only, but physical and digital products will be added soon. Stay tuned!

2. How can I buy your services?
You can browse, book and pay for services directly through my store. It’s fast, easy and secure.

💬 Support & Contact

1. How can I get support if I have an issue or question?
You can email me anytime at admin@sunfloweroffice.com, use the live chat on my website, or give me a call/text on (+44) 7568 501 512. I'm always happy to help and will get back to you as soon as I can.

2. How can I provide feedback on your services?
Feedback is always welcome. You can leave a review or share your thoughts via:

If you prefer to share your feedback privately, whether it’s a kind word, a constructive suggestion, or an idea for how I could improve, feel free to email me directly at admin@sunfloweroffice.com. I'd love to hear from you.