Refund policy
At Sunflower Office, I offer a variety of services and products. Please read the sections below carefully to understand my refund and return policy for each type of offering.
🧠 Services (Admin, OBM, Marketing & More)
Due to the nature of my work, services are non-refundable once they have been delivered or commenced. I am committed to providing transparent communication and structured processes to ensure you’re happy at every stage.
If you have any concerns about a service you received, please contact me at admin@sunfloweroffice.com. I will always aim to resolve things with fairness and care.
💻 Digital Products (Templates, Downloads, etc.)
All digital product sales are final and non-refundable, due to the instant-access nature of downloads.
If you experience a technical issue with your file or product, please contact me and I’ll do my best to assist you.
📦 Physical Products (Coming Soon!)
Once physical products are available, I will offer a 14-day return window from the day of delivery.
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging
To initiate a return, contact me at admin@sunfloweroffice.com. Returns must be authorised before being sent. Unauthorised returns will not be accepted.
📝 Return address: Barnsley Square, Corby, NN18 0PQ, United Kingdom
🚚 Damaged or Incorrect Items
If your item arrives damaged or incorrect, please get in touch as soon as possible with photos. I will investigate and make it right.
🔄 Exchanges
I do not offer direct exchanges. If needed, you may return an eligible item and place a new order separately.
🌍 EU Customers
For physical goods shipped to the European Union, you are entitled to a 14-day right of withdrawal under EU law. This applies only to unused physical goods in original condition.
💳 Refund Timeline
Once your return is received and approved, I will process the refund to your original payment method within 3 business days. Your bank may take additional time to post the funds.
If more than 10 business days have passed since your refund approval, contact me at admin@sunfloweroffice.com